Essence of Canna offers refunds and/ or replacements on products that are damaged during shipping or if products are failing (for example,if an emulsion is separated). We do not offer refunds or accept returns for variations in viscosity, scent, color—these aspects will all vary from each individual product batches. Natural ingredients are not all identical and can cause variations in the final products, just as one green color may appear differently from another green color.
Essence of Canna uses mostly organic ingredients, along with the freshest natural ingredients possible to create the products we sell. We do not buy huge quantities of ingredients at any given time. Therefore, our ingredients and products are inherently mutable as they are subject to changes in nature. For example, grapeseed oil may change in color depending on the growing conditions, such as harvest time.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.
**Please also note that we do not have a money-back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**
Please email email@example.com if there are any issues with the product you received and we are more than happy to speak with you : )
All Essence of Canna products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Essence of Canna will only accept returns and refunds from purchases made on EssenceofCanna.com. Essence of Canna will not allow returns from a purchase made in a retail store.